Tag Archives: macmozy

Mac Mozy Changes

I recently received the following e-mail from Mozy concerning a change to their Mac product coming on Wednesday. Luckily it doesn’t affect me since I don’t use the discontinued features. This wasn’t totally unexpected as it brings it in line with the capabilities of the Windows version.

MozyHome Customer,

We recently announced the addition of MozyPro for Mac to the Mozy family. MozyPro for Mac builds upon MozyHome for Mac and offers additional business features, including Admin Console management, 24/7 phone support, and official support for network drives and Mac OS X Server.

As a result, MozyHome for Mac (version 1.2) will no longer support Mac OS X Server or network shares beginning Wednesday, December 10, 2008. If you are currently using the MozyHome service on Mac OS X Server, or if you require the ability to back up network shares, please choose from the following two options before Wednesday, December 10, 2008:

   1. Disable auto-upgrade in the Options tab of the Configuration menu and continue to use the service with version 1.0 of the MozyHome for Mac software. You may also downgrade to version 1.0 if necessary. Please note that this is not a viable long-term option and should be used as a grace period to migrate to a longer-term solution.
   2. Transition your MozyHome account to a MozyPro account. Along with the official ability to remotely and securely back up your Mac OS X Server with the Mozy service, you’ll also have access to improved performance and 24×7 phone support. Sign up today or call 1-877-669-9776 to speak with a knowledgeable sales agent.

If you have any questions regarding the upcoming change or your existing MozyHome account, please contact our support team at homesupport@mozy.com.

Be safe,
The Mozy Team

MacMozy 1.0 Released

Mozy’s Mac client has left beta and is now an official 1.0 release. I’ve used the paid Mozy service since September and have been relatively happy with it. There were a few rough spots, like the last beta release (version 0.9.4) which failed to successfully complete a backup, forcing me to roll back to the previous release. But I’ve installed MacMozy 1.0 and it’s been running fine and completing backups.

I currently backup over 120,000 files totaling over 3GB. My only real complaint is that selecting files for restore is a bit slow although the 120K files probably has something to do with this. It’s not unbearably slow, but if your the impatient type or need that file in a hurry it’ll be like boiling that watched pot.

Another minor issue is that occasionally MacMozy will tell me it needs to back up several GB, even though I’ve had few changes. It processes all these files for backup but when It comes time to send them to the server it sees there already on the server so doesn’t send them again.

Like any online backup a lot of the performance depends upon your ISP. I don’t even attempt to backup my 150GB music and video library. With my upload bandwidth there’s not enough time in the week. So it’s not an all-encompassing solution but it does provide the offsite piece of my backup strategy.

I’ve been relatively quiet about Mozy lately but that’s because it’s been working (right up until the final beta which I already mentioned). Hit the tag links down the bottom or hit the search box for my previous articles about Mozy.

Mozy is currently running several promotions. No matter which plan you think is best for you, you should start with the free version and move up to a paid plan when you know it works for you.

The free plan offers 2GB of storage (no time limit) for personal, non-commercial use. Enter referral code E62DWM during registration to receive an extra 256MB of storage. I use a free account to backup my MacBook.

If you want to sign up for a paid plan you can use the promo code MAY for 10% off a annual sign-up or promo code MAY2 for 10% off a two-year sign-up. The annual/biennial sign-ups are paid in advance in return for free month(s). You can also sign-up for monthly billing.

MacMozy 0.8.0.0 Update Released

Mozy logo in black & whiteMozy has released an update to their MacMozy software, bringing it to version 0.8.0.0. The update was released Oct. 25th and I’ve been running it for a little over a week. I updated both the free account to back up my MacBook along with the unlimited account to backup my main iMac.

Screenshot of Firewall Preferences showing MozyWhile I hadn’t had any problems since updated to Leopard (MacMozy 0.7.0.0 or higher is needed for Leopard) I immediately started getting ConnectionError1 during my first backups after upgrading on my iMac. (My MacBook backups are small and I may just not have done enough to get it there). This is a known issue with a temporary work around of opening port 443 for outbound connections in the firewall. I hadn’t needed to do anything Mozy related with the Leopard firewall since upgrading to Leopard. Besides, the Leopard firewall doesn’t provide a way (through the preferences) to manage ports, rather it wants to manage apps. I added Mozy to the list of applications to allow incoming connections (click the thumbnail to the right). This seemed to resolve the problem as the error did not occur since the change. Still, I’m skeptical that it was a fix and not coincidence. The Mozy work around dealt with outbound connections being blocked and according to the setting I opened Mozy up for inbound connections. I’ll add it to my list of questions about the firewall.

I recently downloaded a iso image of the latest Fedora release which was 3.3 GB. Normally I wouldn’t bother backing this up since I could just download it again and it would take the better part of a day to back it up with my Internet connection. But I decided this would be a good test for Mozy and told Mozy to back it up. I typically throttle bandwidth to about 75% of the connection (Comcast seems to dislike full-out usage for extended lengths of time so I find I get better overall results by throttling) but I removed the throttle for this test. Mozy did consistently use over 90% of my upload speed, which may have been all Comcast was willing to give it.

Just like every other upgrade I restored a few files and made sure they’re still valid. I pull some down that were backed up with older versions (I just pick a file from the oldest backup set) and some that were just backed up with the new versions. I didn’t find any problems.

The list of fixes from the release notes includes:

* improved update check logic
* fixed web links for some server errors
* added os version, architecture and memory size to log output
* automatic backup idle time setting can now be set to zero
* added change log notes to readme file
* only wait 10 minutes for response before retrying
* throttling measurements now match activity monitor
* added definition of “back up” to readme file
* added uninstall option in status drop-down menu
* changed default backup schedule to once daily
* backup set editor UI improvements
* status app can now be run by multiple users at the same time
* added readme file to disk image
* fixed waiting forever to write data
* updated quick start guide
* added known issues to readme file
* fixed ical backup set for leopard

The last item is related to iCal backup sets in Leopard. I’ve noticed that with this version both the “iCal” and “Keychains” backup sets search forever (at least as long as I’m willing to wait) on the configuration screen and don’t find any files. I also backup these items by selecting them in the “Files and Folders” configurations which may be why I haven’t had a problem. I’m not sure this is really fixed. I hadn’t noticed this problem under 0.7.

I hadn’t seen the “waiting forever to write data” in the 0.7 release but had encountered it earlier. The throttling change confused me at first as I thought they had limited choices. It had been Kbps which matched how my ISP rated the connection. This time I went in and saw 96KBps as the choice just below no throttling. They switched from bits to Bytes so it now matches activity monitor, and iStats Menu for that matter.

The new feature to “set the automatic backup idle time” to zero means a backup will be done every two hours, even if you’re using the Mac. Mozy will only do an automatic backup every two hours, so setting the idle to zero means it will kick off when that timer expires. This is good for my laptop which is rarely idle. This way it will get at least one backup per session.

The known issues that have been identified by Mozy are:

* Mozy does not fully support bundles.
* Mozy does not back up resource forks or symbolic links.
* Occasionally, Mozy has trouble communicating with our servers (ConnectionError1). If you have a firewall, please allow Mozy to make outbound connections on port 443. If not, please wait a few minutes and then restart the backup process.

Even though Mozy is still in beta for the Mac it’s been awhile since I’ve had any serious problems with it. I’m obviously a big fan of Mozy and have trusted by own backups to it (although not my only backup). One reason I’m a fan is they offer a free account with 2GB of storage so there’s no risk. I used this for months before deciding to commit to the unlimited account. You can go to Mozy’s website to get a free 2GB account (aff) and use referral code E62DWM to get both of us an extra 256MB of storage. They’ve redesigned their site and made the free account a bit harder to find. Select MozyHome from the main page the look for “MozyHome Free”

Leopard & MacMozy Backup

Mozy Logo in Black and WhiteAfter getting Leopard set up and most software installed it was time to set up Mozy again. I’m backing up about 30GB to Mozy and if all the files had to be sent again it would take days at my upload speed. Even though I was doing a complete re-install of everything I’d be restoring the bulk of my data to the same locations and they should appear unchanged to Mozy. Some data would be unchanged but be in new locations. Since I was re-installing all software the settings would in fact be new and would be backed up again but this should be a relatively small amount.

I did the MacMozy install last thing Friday night so it would have the whole night and some of the next morning to back up before I was back at my Mac.

I ran the installer for the latest MacMozy software which was version 0.7.0.0 (640). I entered my account information and when Mozy verified my account it saw that I had files already backed up using a private encryption key. It prompted me to enter the encryption key which I did. Then it ran the setup wizard and prompted me to chose the items to back up. I picked the same directories I had chosen previously.

I noticed that the “Backup Set” queries ran much quicker than before. So I picked several of them to make sure I was covered in case I missed the directories.

Once the backup started it told me it had a little over 3GB to backup. That wasn’t too bad, although it could take up to a day. One thing I noticed is it appeared very slow or even hung up. Scanning for files took much longer than usual. Then it stayed in a “communicating with server” status for what seemed forever (I eventually gave up and went to bed while it ran). But in checking the Mozy log through the console I could see it was in fact going back and forth with the server sending information about 500 files at a time. I imagine that since the local history was gone it was rebuilding it or validating the information it received from the server about the files it wasn’t backing up

The backup was still running in the morning. When I checked the logs later I saw that it had run about 10 hours. Of the 3GB it thought it had to send, only about 1GB was for files that weren’t already on the server. The files that had been moved but otherwise unchanged were logged as already on the server.

I then did a test restore for a couple of th newly backed up files along with a couple that were backed up before Leopard. The restores went just fine.

I later installed MacMozy to my laptop and reconfigured the free Mozy account with similar results. That last link is an affilliate link that will get you an extra 256MB of storage. Or you can use referral code E62DWM.

Ready For OS X 10.5 Leopard?

OS X Box[Last updated: Nov. 1st] [Oct. 29th: Now includes a sentence about my experience when using the app. Keep in mind I did fresh installs of everything and restored data.]

It’s time to start going through my apps and seeing which are ready for OS X 10.5 Leopard and which aren’t. I’ll start with my most used and favorite apps.

I’ll start with the assumption that the Apple apps in iLife ’08 and iWork ’08 along with Aperture 1.5 will work with Leopard either in their current form or with updates released to coincide with Leopard

Another assumption I’m making is that even software that is “Leopard compatible” may have minor bugs and quirks since it was finalized so close to release. I expect some bumps along the way. In addition, many developers won’t have the final version of Leopard until it’s officially released on the 26th.

While many companies may say OS X 10.4.x or later, I’m not going to assume they thought of a future 10.5 release since it probably didn’t exist at the time they made their statement.

Also, unless otherwise noted the compatibility comments refer to the current, fully patched, general release of the application.

Acorn by Flying Meat Inc. No mention of Leopard support but it’s a new app and is actively in development. It also uses CoreImage so there might be some bumps with the upgrade. It’s not a critical app for me in the short term. [Oct. 29: I've used this, although only a few features, without a problem.]

Apple Aperture 1.5.6 was released on Oct 26th and should be installed prior to using Aperture for the first time on Leopard. The update is available through Software Update or from the Aperture download page. Apple also release a tech note about a conflict between Time Machine and Aperture.

CSS Edit by MacRabbit. No mention of Leopard compatibility but CSS Edit doesn’t seem to be heavily tied to the OS. I’m not expecting problems but since I’m using the app heavily at this time I’ll try it one my test machine after it goes to Leopard. If there a problem it would stop me from upgrading my main machine. [Updated Oct. 25th: CSSEdit 2.6 has been released and is compatible with Leopard.] [Oct. 29th: I've used this without a problem.]

Data Rescue II by ProSoft Engineering is compatible with Leopard when run from the Data Rescue boot CD. An update will be needed to run it as an app under Leopard.

Firefox 2.0.0.8 from Mozilla is compatible with Leopard except for issues with some media plugins. From the release notes:

On OS X 10.5 (Leopard), there are known problems with some media plugins as well as Add-ons that contain binary components. Also, the tabs in Preferences > Advanced will not render properly.

[Oct. 29th:I haven't had any problems beyond what was mentioned in the release notes.]

Growl by the Growl Dev Team. Growl works in one of the dev seeds. I expected more problems with this since it seems to integrate with the OS a bit but it does seem to work with Leopard. [Oct: 29th: I've used this without any problems.]

iDefrag by Coriolis Systems did not work with a late beta version of Leopard. They will make a update available one they have the final build and can work out the problems. See question #10 in the FAQ for details. [Oct 29th: I haven't had the need for this so haven't risked trying it. I'll wait for official confirmation it will work.]

iPhoto Diet by Martin Fuhrer does not work with iPhoto 7 and is being re-written and will support Leopard at that time. No mention of specific Leopard support although it is written in Applescript which should remain compatible. View the October 22nd update on the iPhoto Diet page

iPhoto Library Manager was a concern of mine since it used the now unsupported (as of Leopard) Input Manager. This blog post says a release will be made to coincide with Leopard, once testing on the final Leopard build can be done. [Oct. 29th: I've used this to switch iPhoto libraries but haven't tried any of the other features such as move or copy.][Oct.30th: A Leopard compatible update has been released.]

Lightroom by Adobe. My trial will expire about the time I install Leopard and I won’t be buying it. So compatibility is moot. I didn’t come across any mention of Leopard on the Adobe website. [Oct. 29th:] Adobe has published a Leopard support FAQ(pdf). Lightroom will need to be updated for Leopard. [Oct. 30th: The official Lightroom blog has a list of known issues and an eta of mid-November for an update. The issues are realitively minor, unless of course you rely on them for some specific reason.]

Little Snitch 1.x is not Leopard compatible. Version 2 is in public beta and is Leopard compatible. It is not a free upgrade unless you purchased Little Snitch recently.

MacMozy by Mozy. This one is important to me. Need those off-site backups. Since the Mozy client is still in beta it’s actively being developed so I would expect Leopard to be supported. I’ll try Mozy on my test mac first and if it doesn’t work I’ll probably hold up upgrading my main machine. [Oct. 29th: I had no problems installing and running either the Mozy paid or Mozy free accounts (both use the same software). I write about installing Mozy on Leopard here.]

MailPlane by Uncomplex Gmbh. No mention of Leopard support but as this software is still in beta, and actively being updated I have to believe it will be compatible. If there are problems I can access email through a browser. [Updated Oct. 25th] Released a new update which makes it mostly compatible. Still an issue with the screenshots option which may be fixed in the next version. [Oct. 29th: I haven't had any problems using this. I haven't used some of the more advanced features such as the iPhoto pluggin.]

Parallels Desktop for Mac by SWSoft. It will run under Leopard although expect a update based on the official release of Leopard. From Parallels website: “Parallels Desktop 3.0 Build 5160 will run on Mac OS X Leopard, however, there are a set of know issues that limit some functionality. We are working to address all know issues.” This isn’t critical for me. If there are problems I can either use boot camp, VMWare Fusion or wait until fixes are released. (I use Parallels on one Mac and VMware on another for variety.) Here’s Parallels’ blog post on the subject. [Oct. 29th: I had a problem with Boot Camp integration which seems to pre-date Leopard. I've run a Windows XP SP2 VM that was created under Tiger and migrated without a problem. Here's my post about migrating the VMs.][Oct. 29th: Parallels has a beta release of an update with full Leopard support.] [Nov. 1st: I installed the beta on the 31st. Spaces got a little weird after the Parallels install although I'm not sure it was Parallels that caused it. In short, some apps jump spaces or open in unassigned spaces or get lost. There's been some rumbling about things like this from others and they don't mention Parallels.]

Path Finder 4.8 from Cocoatech – Officially Leopard Ready with the caveat there may be a few broken items when the final version of Leopard is released. See the last section in this post on the Cocoatech blog. [Oct. 29th: I haven't had a problem with this although I've been forcing myself to use regular Finder. But when I jump into PF it's been fine.]

Quicken 2006 for Mac by Intuit. I’m a version behind with no plans to upgrade. I don’t expect any problems as it doesn’t seem like it’s tightly integrated with the OS. If there are problems I’ll install it on my Mac Mini and use it there until a replacement can be found. [Oct. 29th: I haven't had a problem with this. I use a data file created under Tiger, not that it should matter. I only use scheduled transactions, the registers and a little online banking transaction downloads]

Quicksilver from Blacktree (alcor) will be compatible with Leopard with this new release. I’m using this version on Tiger now, it’s not Leopard specific. I suspect he’s waiting for testing of the final Leopard release before he officially releases the upate on the website The update is available from the homepage. Ignore the version listed, the link will give you the latest version. [Oct. 29th: I haven't had a problem with this although since their website has been down I haven't been able to install or use any plugins.][Oct. 31st: The website is back up and B54 (8314) is available and has updates for Leopard.]

Skye by Skype (eBay) – Due to the large user base I have to believe this will work from day 1, but I couldn’t find any mention on their website. [Oct. 31st: I made a Skype to Skype and a Skype out (to a land line phone) today without a problem.]

SuperDuper! is not Leopard compatible. It can be used to clone Tiger as a backup prior to the upgrade and then files can be pulled off when running Leopard. But SuperDuper! itself cannot clone Leopard drives. They will complete testing once they have the final Leopard version and release the update.

Transmit by Panic Software. There’s no mention of Leopard support on their website but as an ftp client I wouldn’t expect any serious issues. [updated 10/24] A blog entry mentions it “mostly works” with a few issues. The upgrade to Tiger broke their favorites feature but the basic functionality of the ftp software was there. This is a bit critical as I automate my website backup with it. But if there are problems I’ll find a temporary work around rather than hold off the Leopard upgrade. [Oct. 29th: I haven't had any problems. My Automator tasks that backup my website via SFTP work fine. I did have to re-enter my password in my favorites after I restored them.] [Oct. 31st: Panic has released an update that includes tweaks for Leopard.]

VMWare Fusion by VMWare. From the VMWare website:

VMware Fusion has experimental support for running on developer releases of Mac OS X Leopard. VMware Fusion will work to support Mac OS X Leopard officially when it is released later this year.

This isn’t critical for me. If there are problems I can either use boot camp, Parallels or wait until fixes are released. (I use Parallels on one Mac and VMware on another for variety.) [Updated Oct. 26th - VMware has released Fusion 1.1 RC1 which includes support for Leopard. It's on the beta page but will probably move to the regular download page soon.]

Yojimbo by Bare Bones Software. No official statement but the discussion lists indicate there are either no problems or minor problems when running it on past betas of Leopard. [Oct. 29th: No problems found and I use this pretty heavily touching most features.]

That seems to be the list of software I really care about. There’s a bunch of other minor apps which I don’t have the inclination to research. Once I get Leopard installed I’ll start trying them out.

Other Software

This is compatibility information that I’ve run across for other software. I don’t use any of the software so I won’t be confirming the accuracy of the info. If you have information on any other software feel free to put it up in a comment.

Disk Utilities probably aren’t Leopard compatible until updated. Verify compatibility with the vendor before running any disk utility.

DiskWarrior from Alsoft has this compatibility notice (limited support when booting from CD or Tiger).

Macsimum News reports that all of Intego’s security software is Leopard ready. They also report that Northern Software’s Cache Cleaner is Leopard compatible.

Filemaker (an Apple subsidiary) has said that Filemaker software is not yet compatible with Leopard.

ProSoft Engineering: Drive Genius is compatible when booting from the Drive genius CD. An update will be needed to run it as an app under Leopard. DataBackup 3 is not compatible with Leopard. TuneTech for iPod is also not compatible.

SmileOnMyMac has said all their products (such as TextExpander) are Leopard ready.

I’ll update this post as I collect more information.